BMC Group has poured nearly 40 years of experience into creating our Global Claims Facility (GCF), proprietary software and infrastructure for managing and administering class action and mass tort settlements.
GCF facilitates and integrates class member notification and communications, claims processing, and settlement fund distributions. We can receive claims from any of our worldwide locations, process them in Minneapolis, and mail checks from Los Angeles. To date, GCF has successfully administered more than one billion unique transactions — and we continually update and refine the system to meet ever-changing requirements.
GCF is actually the only online claims submission process that has been reviewed, tested, and approved for use by the Federal Trade Commission – the agency tasked with enforcing consumer protection and data privacy laws.
GFC includes our Claims Management Portal, which provides 24/7, web-based access to case and class member information. This portal gives users:
- Sophisticated capabilities to manage individual claim review deadlines (including court calendars)
- Email and portal-based alerts of case milestones, including receipt of specific client forms, receipt of objections, requests for exclusion, or other claim activity
- Secure, case-specific portals with real-time status of notices sent, claims received, and critical metrics
To maintain confidentiality, as well as attorney-client privilege, comments on each account are created and shared within an encrypted environment.
The portal also includes access to BMC Group’s Claims Resolution System. Built on a secure web platform, Claims Resolution System allows a Special Master, Plaintiff, and Defense counsel to independently review and approve claims. With the system, claimant files can be created online, and claims can be collaboratively reviewed and scored. Additionally, authorized individuals can interface directly with the database and make claim-specific determinations.
